Community Legal Aid & Affiliate
  • Springfield, MA, USA
  • Full Time

Community Legal Aid (CLA) is the non-profit legal services program providing free civil legal assistance to low-income residents of central and western Massachusetts. CLA has over 100 dedicated, talented staff working across multiple offices, and a budget of $12 million. Our core work includes effective client-centered advocacy and robust outreach to and partnerships with our client communities.

CLA seeks receptionists to work with a team of individuals assisting tenants at risk of eviction and homelessness due to the impact of COVID-19. These positions are temporary and funded through June 30, 2021, with the possibility of extension. Duties include answering telephone calls, screening clients, data entry, and other clerical tasks. The receptionists will also interpret and translate for Spanish speaking clients. The receptionists will work out of CLA's office in Springfield, Massachusetts.


  • High school or equivalency.
  • Must be fluent in Spanish and English.
  • Ability to do word processing, spreadsheet and data entry.
  • Prior experience as a receptionist or secretary strongly preferred.
  • Strong client service orientation.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Ability to be part of an interactive, supportive team with high expectations.
  • A demonstrated sensitivity to the needs and concerns of individuals from diverse backgrounds, and commitment to working with low-income communities.

Please submit resume and cover letter (that states the candidate is fluent in English and Spanish) to: or send to Judy Zeh, Human Resource Manager, 405 Main Street, Worcester, MA 01608. CLA is an Equal Opportunity Employer and strives to ensure that our staff members reflect the diversity of the communities we serve. CLA encourages applicants from a broad range of backgrounds and experiences.


Community Legal Aid & Affiliate
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